🌟Olsten Staffing Now Hiring: Tier 2 Helpdesk Associate 🌟

Olsten Staffing is seeking a knowledgeable and customer‑focused Tier 2 Helpdesk Associate to join a growing IT support team. This role is ideal for someone who enjoys problem‑solving, working independently, and assisting with more advanced technical issues escalated from Tier 1 support.

🔧 Key Responsibilities

• Resolve escalated support tickets from Tier 1 Helpdesk Associates

• Diagnose and troubleshoot complex hardware, software, and connectivity issues

• Communicate clearly and professionally with customers on resolutions and next steps 📞

• Accurately document troubleshooting steps and ticket updates 📝

• Coordinate with field technicians, vendors, and internal teams when needed

• Identify recurring issues and suggest process improvements

• Collaborate with team members to ensure service standards are met

✅ Preferred Qualifications

• Prior Tier 2 (or equivalent) helpdesk or technical support experience

• Strong troubleshooting and analytical skills 💡

• Ability to work independently and manage multiple priorities

• Excellent verbal and written communication skills

• Detail‑oriented with strong documentation habits

• Familiarity with ticketing systems and IT support environments

• Multitasking skills are a must!

• Availability to work Monday–Friday, 8:00 AM–5:00 PM- $18⏰

If you’re ready to take the next step in your IT support career, we’d love to hear from you! 🚀

📩 Apply today through Olsten Staffing.
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Equal Opportunity Employer/Veterans/Disabled
Candidate Privacy Information: www.olsten.com/candidate-privacy/
The company will consider qualified applicants with arrest and conviction records.
Olsten Staffing has connected great candidates with great opportunities for over 60 years, offering temporary, temp?to?hire, and permanent roles with access to full benefits, including medical, dental, vision, and 401(k).

Pay Details: $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.