🌟 Olsten Staffing is Hiring for a Help Desk Associate (Tier 1 or Tier 2)
Pay: $18–$20 per hour (based on experience)
Location: Florence, SC
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Position Type: Full‑time, Temp‑to‑Hire
đź’» Position Overview
Olsten Staffing is seeking a motivated Help Desk Associate to support technical users in a fast‑paced environment. This role may be considered at Tier 1 or Tier 2, depending on your experience level.
If you enjoy solving problems, providing excellent customer service, and working with computers and devices, this is a great opportunity to grow your career.
🛠️ Key Responsibilities
Tier 1 Level Tasks:
Answer incoming customer calls and provide friendly, professional support
Create, update, and manage support tickets
Perform basic troubleshooting for computers, hardware, and printers
Document customer interactions accurately
Work effectively within a team environment
Tier 2 Level Tasks:
Handle escalated service requests from Tier 1
Troubleshoot advanced hardware/software issues
Diagnose connectivity problems and resolve more complex technical concerns
Provide clear communication with customers regarding next steps
Document resolutions and escalate when necessary
Work independently and manage multiple priorities
✔️ Preferred Qualifications
Strong customer service and communication skills
Technical troubleshooting experience (Tier 1 or Tier 2 level)
Ability to multitask and stay organized
Experience with ticketing systems (preferred)
Computer literacy, Windows/Mac OS familiarity
Ability to work Monday–Friday from 8 AM to 5 PM
🚀 Why Work With Olsten?
👉 Apply today through Olsten Staffing!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit www.olsten.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
Olsten Staffing has been matching great candidates with great opportunities for over 60 years! We have opportunities in a wide range of industries and businesses for employees of all skill levels.
We offer temporary, temp-to-hire, and permanent positions. Olsten also offers a full benefits package to every employee including 401-k and long term/short term disability, medical, dental, vision and more!
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.olsten.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.