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The Advantages of Flexible Call Center/Customer Service
Staffing
Whether you run an in-house customer service department, technical help desk or a service bureau, finding the people with the skills to maximize the effectiveness and efficiency of your operation can be challenging. And with 60% to 70% of a typical call center's cost related to staff, Olsten understands that CSR performance and retention are crucial to profitability and retaining or increasing market share. Our services will help you to:
- Reduce turnover
- Improve customer service
- Increase your competitive edge
Olsten's Precise system allows us to help you make informed staffing decisions, save time and money, improve customer service and reduce turnover through in-depth evaluation of both hard and soft skills, ranging from software mastery and data entry to customer service. Olsten can help assure that you always have dependable, reliable Call Center/Customer Service professionals -- when and where you need them -- each experienced in today's technologically advanced systems and equipped with the skills and attributes to make your program a success.
Whatever the Task, Olsten Can Answer the Call
Our training programs instruct assignment employees on how to provide excellent service to every customer, how to use questions to identify customer needs, maintain call control, identify and leverage sales opportunities, establish rapport, and more. So they are ready to answer the call for:
- Short- or long-term needs -- to help you handle seasonal fluctuations, gear up for new business or support a product launch
- All inbound functions including customer service, order processing and customer help desk
- All outbound functions including lead generation, customer surveys, market research, appointment scheduling and closing sales
With Olsten on your side, you'll enjoy the flexibility you need to keep costs under control while keeping service levels consistently high. We can provide as few or as many Call Center/Customer Service professionals as you need.
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