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Customer service that delivers the quality and control you demand.
Our new Precise technology encompasses comprehensive administration of customer service needs, including quality assurance, invoicing, contract
compliance, reporting requirements and continuous improvement.
We solicit your feedback and integrate your input into your client
profile for continuous service and delivery improvements.
Precise Quality Assurance: Our automated Quality Assurance process is our commitment to meet and exceed your expectations on every assignment.
- Our Precise system automatically generates a log of confirmation, check-in and ongoing quality control calls at strategic intervals during every assignment.
- We also solicit your feedback on assignment employee performance through performance surveys automatically generated by the system.
- Where appropriate, these performance
surveys can be customized to reflect your company's quality
standards.
Precise Time Capture: Provides significant benefits such as improved
controls, accuracy, efficiency, reduced paperwork and reduced
overall costs. Some outstanding features include:
- Interactive Voice Response (IVR) technology: Our assignment
employees phone in their hours using a touch-tone system with automated voice prompts and built-in security.
- Internet-based time reporting and verification: Clients can review
and approve group time sheets; assignment employees can report
their hours quickly and easily.
- File Transfer: Clients who include Olsten
empoyees in their own time capture system can transfer data
directly into Olsten's system.
- Precise On-Site Time Clock: Its advanced
plug and play design means it can be installed and run without
complicated technology interfaces. For heightened security
and improved accuracy, daily data transmittals from our Precise
Customer Service System ensure that only personnel in your system
can clock in.
Precise Payroll: A robust,
centralized payroll system utilizing the PeopleSoft† application
tailored to our specifications. It handles volume demands easily and
ensures prompt, accurate payment to our assignment employees and
payroll information. It also gives our staff more time for
high-priority, client-focused activities.
Precise Billing:
A leading enterprise software system featuring the Oracle†
Financials application tailored to Olsten's specifications. The
system generates standardized invoices with customer-specified
information fields. Invoices can be sent via U.S. Postal
Service or E-Mailed directly to your Accounts Payable department. Benefits include accurate and timely
invoices, quicker response to inquiries, enhanced EDI capabilities,
faster cash applications and customer account updates and
improved client reporting capabilities.
Precise Reporting: Includes a new standard
suite of customized reports for increased reporting efficiency.
Olsten uses world-class reporting tools to deliver sophisticated
detail or summary reports on a scheduled or ad hoc basis. These
management reports help you strategically manage your staffing
levels for maximum efficiency.
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